an Intelligent ChatBot
Who is Botee
Botee is designed to be a multi-purposes artificial intelligence (AI ) online virtual assistant.
The kernel is made by Hon Conn Innovation Corporation ( HCI ).
HCI is looking forwards working with you to tailor Botee to serve your customers and do the e-selling in an intelligent and customer satisfactory way.
What does Botee do
-
01
Anytime is there ready for on-line questions
-
02
Interactively booting to find out what the customer wants to know.
-
03
Shows the customer inquired or may be interested product / service item
-
04
Shows all sales information of the product / service
-
05
Redirect the customer to the e-commerce website to make order.
-
06
Receives after-sales-service request and notify the right person to follow up.
-
07
Transfers the dialogue to a real people to continue it whenever the customer askes for or when the system decides to.
-
08
Keeps the dialogue log for backend process.
How does
Botee
do
1.Collecting client’s proprietary information as part of the semantic base. They can be input manually or by file importing. The information can be the customer service history log and FAQ script, etc.
2.The semantic base also can be enriched by client’s CRM、ERP、KM, plus business domain knowledge of the industry, various Open Data resources, crawled other websites information, etc.
3.Customer interacts with Botee via various platforms, like Line、WeChat、WhatsApp、FaceBook. Proprietary API also can be a choice.
4.Customer askes the question in text or voice . Voice can be transformed to text.
5.The input text is analyzed by the semantic analysis process to come out an assumed answer
6.Text is transformed to voice if required. Bot-it replies the answer in text or voice to the customer.
7.If the question is ambiguous, a series of Q&A will be initialized till an assumed answer is reached or a real person is connected.
8.The dialogue log will be the input of a self-learning process to improve the intelligence of Botee.
Why is
Botee
- 1.Cost Saving: From FAQ to complicated service request, shares the real people workload gradually and reduces the cost.
- 2.Convenient to Use:Build-in API for popular messaging platforms. Standard API for client’s systems connection also are provided. Customers can use Botee from different channels without leaving their familiar communication worlds.
- 3.Multiple Interactive Modes:Q&A mode for natural language interacting and keywords directing mode for predefined- answering request, to serve client’s different purposes.
- 4.Collaborative Partnership:Join minds to continuously refine the artificial intelligence of Botee to fulfil the following purposes: digging out needs, attracting interest, raising buying desire, redirecting to make order, after-sale service, retaining, additional orders.
- 5.Tailor Made for Client: HCI will work with client to customize the platform specially for client.
- 6.Know Your Customer:Visualize customer interaction log to help knowing customers types, numbers and their needs.
- 7.Continuously Refining:The semantic base will be enriched continuously, including those ambiguous questions. Embedded self-learning mechanism can improve the intelligence of Botee, and the satisfaction of customer experience.
- 8.Big Data Architecture :Distributing processing makes the system performance competitive.